Towards European Community: simple letter (without follow-up) or international parcel post (with follow-up). Participation in additional shipping costs.In case of error on the part of the customer regarding the product ordered or its delivery address, we will be required to charge additional shipping costs. The customer has a period of 7 calendar days to return, at its expense, the products do not suit him.
This period runs from the day of delivery of the customer's order. The product must be returned complete and intact in its original packaging and in perfect condition for resale. Also attach a copy of your invoice to the package. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. This right of withdrawal is exercised without penalty, except for the costs of return.
In the hypothesis of the exercise of the right of retraction, the customer has the choice to ask for either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the customer.
In case of refund, it will be done within 30 days. It is imperative to contact us by email before returning a product. Our services will provide you with a return number, it must appear on the copy of the invoice. Any package arriving at our premises without this number will be automatically returned. Returns after expiration of the three-month warranty are not accepted.
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